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Hi everyone,I have been comparing data between WFM and GCXI such as Service Level, AHT and Interaction Volume, and realise that there are discrepancies between the two systems. I understand that WFM data is computed from information in the Stat Server, and depending on the method of calculation, in tandem with the rules around timesteps, the aggregated numbers may vary when compared against GCXI.However, I assume that when we look at a period across a day, these differences would be minimal, but that does not seem to be case. For instance, on some days, we would have interaction volumes of up to 90 calls difference between GCXI and WFM.I am trying to understand how Stat Server works, and more particularly what the relationship between GCXI and WFM is. Does anyone have any experience/ insights in this space that might be able to shed some light?Thank you in advance.
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