Genesys Multicloud CX

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Editing & Adding Metrics to a GCXI Report

  • 1.  Editing & Adding Metrics to a GCXI Report

    Posted 06-04-2021 10:38
    Hello,

    I'm attempting to add new metric data to the grid of the Interaction Handling Attempt Report; however, each time I attempt to add the Accept metric for call data, I receive an Error in Report results message.  Is there a way I can easily add this data without the report erroring out or is there another report I should piggyback off of when adding/removing/editing metrics?

    Thanks,

    Mark
    #Reporting/Analytics

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    Mark Sorokach
    Travelers
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