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Need help with the below screen pop (attached data) setup.
Our agents will be handling interactions using Genesys's browser-based WWE. Below is the solution we received from the Genesys team
―WWE's Custom Integration Web Page sends HTTPS POST request to our thick client (.Net application) on localhost (127.0.0.1) and a configurable pre-defined static port 5050.
―The JSON body contains a predefined list of attributes collected via the interaction.
―Self-signed certificate should be installed on each agent machine or each VDI instance.
However, if we use a Self-signed certificate we will need 4000 certificates created. Has anyone used this approach?
If we go with this certificate approach - what is the recommended approach to roll out certificates to 4000+ agents across geographies?
Any other person who has worked on a similar setup to pass the screen pop data from WWE (browser) to a thick client Desktop App?
Any guidance is much appreciated. Thanks.
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