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Hi Genesys Community,
Genesys provides a Customer Care Mobile App to empower customers/partners to manage their Genesys Support Cases and engage with Genesys Analysts in efficiently progressing/resolving questions/issues.
Genesys Mobile App Key Benefits:
Details of the Genesys Customer Care Mobile App can be found here: https://docs.genesys.com/Documentation/ST/latest/MobileUser/Welcome.
Details of Genesys Customer Care Mobile App functionality respective to Genesys platform can be found here: https://docs.genesys.com/Documentation/ST/latest/MobileUser/AppFunctionalities.
Please find below the Genesys Customer Care Mobile App store links:
Android - https://play.google.com/store/apps/details?id=gcare.genesys.genesys_care_mobile&hl=en_IN
iOS - https://apps.apple.com/us/app/genesys-care-2-0/id1520526271
Please respond with Genesys Customer Care Mobile App feedback and enhancement ideas to assist us in improving the features, experience and benefits.
Thankyou in advance,
Genesys Customer Care Application Development Team.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.