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Call_result after Max Attempts

  • 1.  Call_result after Max Attempts

    Posted 03-16-2020 13:42
    Hello All!

    I'm running a campaign where maximum call attempt is set at 2. There is the expectation that after a second call attempt is completed on a record, the record_status should be set to [record_status=updated].

    However, I'm finding some records where:
    record_type = General
    record_status = Ready

    call_result = Answer, Unknown Call Result
    Attempt = 2


    What scenario would generate a call record where record_status is still set to "ready" even after the maximum attempts have been completed?


    #Outbound

    ------------------------------
    Dan Espino
    Optum Technology, Inc
    ------------------------------


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