Genesys Customer Care is pleased to announce that Workbench 9.1.000.00 has been released and is available for download.

To access and download Workbench 9.1.000.00, please login to 'My Support', navigate to your 'Dashboard', select 'Apps & Tools' and click the 'Workbench' tile.

Genesys Workbench 9.1.000.00 delivers a Metric ingestion feature that enables observability of host and process CPU, Memory, Disk and Network metric data providing rich insights and analysis capability into metric utilization, performance and trends.

Workbench 9.1 Key Features:

• A Workbench UI enabling rich Dashboard and Visualizations capabilities providing an at-a-glance view of Genesys platform health and status
• View PureEngage 'Alarms' via the Workbench Alarms Console, complimenting existing products such as Genesys Administrator Extensions (GAX)
• View PureEngage 'Changes' via the Workbench Changes Console, enabling greater context and perspective of PureEngage Application Object changes
• Leverage Workbench 'Channel Monitoring' to create and schedule voice test calls to proactively identify potential interaction and routing issues before your customers are impacted; this feature can test Genesys voice call flows ensuring your service is functioning as designed and alerting you when issues are encountered.
• Take advantage of the Workbench 'Remote Alarm Monitoring Service', when activated, the customers on-premise Workbench instance sends specific Alarms to Genesys Customer Care, this alarm interaction is intelligently routed to a Genesys analyst who will then proactively create a Support Case and will liaise with the customer accordingly to resolve the issue(s); the alarms can also sent to the Genesys Mobile App if subscribed.
• Ingest Metric data from Genesys Application Servers (i.e. SIP, URS, eServices etc) and gain rich insights into utilization, performance and trends via shipped Dashboards and Visualizations
• Analyze the 'raw' ingested Metric data events via the Workbench 'Discover' Console

The ingestion of Metric data in this Workbench 9.1 release is a stepping stone towards the next Workbench release, Workbench 9.2 that will endeavor to highlight what SysAdmin teams may overlook by autonomously and predictively providing Anomaly Detection (AD) "Insights" based on the modelled baseline of Metric data and any anomalies thereof.

Beyond Workbench 9.1, as well as further monitoring and troubleshooting features such as Log event data ingestion, Trace Visualizations, Notifications and API capabilities to improve the operational management and observability of Genesys platforms.

The latest version of Genesys Workbench, 9.1, is now available for download, please join us on this evolutionary journey and contact your Genesys Care specialist for further information on Workbench.

Workbench Release Notes: https://docs.genesys.com/Documentation/ST/current/RNs/WorkbenchServer

Workbench Deployment and User Guide: https://docs.genesys.com/Documentation/ST/current/WorkbenchUG/Welcome