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IRD AutoResponse - Empty Standard Response list

  • 1.  IRD AutoResponse - Empty Standard Response list

    Posted 12-01-2021 02:15
    Edited by Dimos Mantas 12-02-2021 03:26
    We are trying to set up some autoresponse/ack senarios in email routing.
    We have set up some responses in the SRL (agents can see them in WDE) but in IRD on the autoresponse/ack blocks the list is empty.
    Is it something we are missing here?


    Edit: Fixed (by our vendor). There was some sort of misconfiguration on the URS and the Category Structure Business Value was not getting updated.

    #Routing(ACD/IVR)