Genesys Customer Care is pleased to announce the reinvention of Workbench!

Workbench 9 is on an evolutionary journey to provide enhanced operational observability, answerability and insights into reality.

Workbench is a consolidated suite of monitoring, testing and troubleshooting tools for your Genesys platform, Workbench simplifies and accelerates the identification and resolution of issues, empowering you with operational insights.

Workbench User Guide