Genesys Engage on-premises

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  • 1.  Speechminer multiple search

    Posted 04-14-2020 14:31
    Often it is useful to search records of the customer (based on his/her phone number) both inbound and outbound. We can search with either ANI or DNIS (there is ability to use AND condition but not OR). Is it possible to search phone number in several fields at a time, for example "ANI = XXXXXXX OR DNIS = XXXXXXX"?
    #Unsure/Other

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    Urvantsev Igor
    Citilink
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  • 2.  RE: Speechminer multiple search

    Posted 06-09-2020 06:38
    Hi guys, any ideas on that?

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    Urvantsev Igor
    Citilink
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