Genesys Engage on-premises

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  • 1.  Data Redaction or Masking within UCS

    Posted 06-12-2020 13:06
    We are looking to implement redaction or masking of PII data in the UCS database for the chat and email transcripts. I've been searching through user guides and community articles and i'm not finding a setting but perhaps its just that i'm not searching the right term. Would we need to solution something on the inbound route of the interactions, similar in functionality to the secure logging setting in composer? Appreciate the help!

    #ArchitectureandDesign

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    Chad Blount
    System Architect - Contact Center Solutions
    Nationwide Mutual Insurance Company
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  • 2.  RE: Data Redaction or Masking within UCS

    Posted 06-14-2020 18:24
    Hi Chad,

    Have you looked in to Privacy Manager? https://docs.genesys.com/Documentation/ESDA/latest/PrivMgr/Welcome

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    Jason McLennan
    Commonwealth Bank of Australia
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    Original Message


  • 3.  RE: Data Redaction or Masking within UCS

    Posted 06-15-2020 09:29
    Yeah, we implemented Privacy Manager and works as intended.  uses a regex algorithm to masked all data.

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    Clayton Curtis
    Enova Financial
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    Original Message


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