Does anybody know if it is possible to run a flow at the end of a call (call disconnect).   We are looking to call an external API at the end of every call and send over some basic interaction data with that api call.  I thought redirect on vdn, but i want my flow to happen if either party hangs up.
#Implementation
#Integrations
#Routing(ACD/IVR)

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Clayton Curtis
Enova Financial
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Is there a specific reason it needs to be GVP?

• If your using WDE as the agent interface you could run a customisation on the InteractionVoiceBeforeClose chain of command
• If your using ORS for routing then you could I believe not detach the interaction on routing and wait for it to be deleted and then trigger the web service call from there: https://docs.genesys.com/Documentation/Composer/8.1.5/Help/SMSAfterCustomerCall

------------------------------
Jason McLennan
Commonwealth Bank of Australia
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Original Message:
Sent: 06-23-2020 17:10
From: Clayton Curtis
Subject: Run GVP flow at end of call ...

Does anybody know if it is possible to run a flow at the end of a call (call disconnect).   We are looking to call an external API at the end of every call and send over some basic interaction data with that api call.  I thought redirect on vdn, but i want my flow to happen if either party hangs up.
#Implementation
#Integrations
#Routing(ACD/IVR)

------------------------------
Clayton Curtis
Enova Financial
------------------------------

Thanks for reply!!!  no, does not need to be GVP, basically we just need to call an API (http link) with some metadata at the end of every call....also chat.  I figure chat should be easier, but only started looking at voice now.  thanks for the help!

------------------------------
Clayton Curtis
Enova Financial
------------------------------

Original Message:
Sent: 06-24-2020 08:03
From: Jason McLennan
Subject: Run GVP flow at end of call ...

Is there a specific reason it needs to be GVP?

• If your using WDE as the agent interface you could run a customisation on the InteractionVoiceBeforeClose chain of command
• If your using ORS for routing then you could I believe not detach the interaction on routing and wait for it to be deleted and then trigger the web service call from there: https://docs.genesys.com/Documentation/Composer/8.1.5/Help/SMSAfterCustomerCall

------------------------------
Jason McLennan
Commonwealth Bank of Australia

Original Message:
Sent: 06-23-2020 17:10
From: Clayton Curtis
Subject: Run GVP flow at end of call ...

Does anybody know if it is possible to run a flow at the end of a call (call disconnect).   We are looking to call an external API at the end of every call and send over some basic interaction data with that api call.  I thought redirect on vdn, but i want my flow to happen if either party hangs up.
#Implementation
#Integrations
#Routing(ACD/IVR)

------------------------------
Clayton Curtis
Enova Financial
------------------------------