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New BETA- Adherence Notification permissions

  • 1.  New BETA- Adherence Notification permissions

    Posted 12-08-2021 07:59

    today we have launched a new BETA for Adherence Notification permissions.

    Having listened to users that don't want to push Adherence Notifications to employees we are introducing a new specific permission for these messages:

    Workforce Management > Agent Adherence > Notify (wfm:agentAdherence:notify)
    will be used to receive adherence notifications, this replaces the reliance on:
    Workforce Management > Agent Schedule > View (wfm:agentSchedule:view)

    If you would like to be part of the short BETA testing before we bring this to full release in the new year, please drop me a message below.


    Paul Wood
    Genesys - WFM Product Manager