Workforce Engagement Management

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  • 1.  So happy to have discovered this community

    Posted 05-11-2022 20:48
    Good Morning

    I am Anthony from City of Gold Coast, Queensland, Australia and we have been using Genesys Cloud CX Cloud 3 for approx. one year including  using Workforce Management and initially couldn't find any other local governments or similar organisations on Genesys Cloud that were also using WFM so couldn't have some of these beneficial discussions about how other customers are using Genesys Cloud and our specific requirements, questions and issues.

    Looking forward to learning more from you all and hopefully sharing some of our learnings with others.

    Thanks,
    Anthony

    #GenesysCloudCX
    #Other/NotSure

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    Anthony Guidosteen
    City of Gold Coast
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  • 2.  RE: So happy to have discovered this community

    GENESYS
    Posted 05-12-2022 04:23
    Hi Anthony,

    Welcome to the WEM Community -  great to have you onboard 😊

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    Tracy
    Genesys
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  • 3.  RE: So happy to have discovered this community

    GENESYS
    Posted 05-19-2022 14:46
    Anthony - we love to hear our customer stories & learnings - let us know if you would be open for a discussion & we can set that up! We would also like to connect you up with other members who are using WFM today if that helps!
    Cheers,
    Annick

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    Annick Duffy
    WEM Knowledge Hub Leader
    Genesys.com
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  • 4.  RE: So happy to have discovered this community

    Posted 05-20-2022 02:18
    Thanks for reaching out @Annick Duffy that would be great to connect to other similar customers who also use Genesys Cloud WFM​

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    Anthony Guidosteen
    City of Gold Coast
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  • 5.  RE: So happy to have discovered this community

    GENESYS
    Posted 05-26-2022 14:13
    Hi @Anthony Guidosteen! I would recommend you try out our new GCAP Connections program in the GCAP hub for this. You can follow the steps set out in the GCAP challenges and request a connection with another GCAP member on a topic of your choice. Here is the direct link to the GCAP channel with all of the challenges: https://gcaphub.genesys.com/channels/78. Let me know if you have any questions!​

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    Jenna Feldman
    Genesys - Employees
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  • 6.  RE: So happy to have discovered this community

    Posted 05-29-2022 20:50
    Thanks @Jenna Feldman that's great to know, I will check it out - thanks for sharing!​

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    Guidosteen Anthony
    City of Gold Coast
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