Genesys Cloud CX

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  • 1.  Changes to Call Transfers

    Posted 07-11-2017 11:50

    We've noticed a change in the dialogue for call transfers and now when you start a consult transfer there appears to be no way of stopping the consult. The X on the top right of the party doesn't stop it and the documentation refers back to the old way where the interactions were separated so you could stop it easily.

     

    Anyone else seen this??



  • 2.  RE: Changes to Call Transfers

    Posted 07-14-2017 17:49

    We are experiencing the exact same thing. Once in the consult, there is no way to get rid of the caller unless they hang up. Our agent calls work fine, but standard Communicate seems to be the issue.

    I have a ticket open with support and I finally got it past the gathering information stage of their process.



  • 3.  RE: Changes to Call Transfers

    Posted 07-16-2017 20:36

    Thanks Richard. Lets see where we get with the tickets.



  • 4.  RE: Changes to Call Transfers

    Posted 01-21-2022 07:49
    Edited by Matt Calton 01-21-2022 11:04
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    Matthew Calton
    Grove & Dean Ltd
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