Genesys Cloud CX

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  • 1.  Browser pop-up when sent an interaction

    Posted 05-12-2022 09:10
    Good Morning!

    Starting in our environment, yesterday after an ask from Genesys App and Chrome to 'refresh', when an agent is pushed an interaction, a default web browser will pop up a new window/tab trying to go to the below address:

    https : //%7B%7Bf59cde71-8328-4ef6-ade0-8b98f535aa97%7D%7D/

    Googling the 8b98f535aa in a search provides a single link to Genesys Cloud for Windows Desktop App Release notes:  Genesys Cloud for Windows desktop app release notes - Genesys Cloud Resource Center

    Is anyone else experiencing this?  Thanks in advance for any responses!

    #Omni-ChannelDesktop/UserInterface

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    Steve Parsons
    BCD TRAVEL S.A.
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  • 2.  RE: Browser pop-up when sent an interaction

    Posted 05-13-2022 10:27
    No, we haven't. Have you checked the script for a scripter that opens a URL?

    Thank you,

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    Eric Allen
    Vervent, Inc.
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  • 3.  RE: Browser pop-up when sent an interaction

    Posted 05-13-2022 15:05
    This has been figured out.  A script that was used for inbound call interactions was the culprit!  Thanks Eric!

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    Steve Parsons
    BCD TRAVEL S.A.
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