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  • 1.  Incorrect Eval dates when reporting on evaluation forms

    Posted 09-07-2021 23:56

    Hey all,

    I pull reports for evaluations - ie the Agent Quality Details Report 

    I've noticed that the Evaluation Date/Time field shows different dates/time compared to the actual evaluation form...

    eg from the report


    For the first form:
    and the second one:


    The call date and time is correct, but the eval data in the report is way off the eval date in the evaluation itself which is correct...

    Anyone else noticed this issue?


    #QualityManagement
    #Reporting/Analytics

    ------------------------------
    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
    ------------------------------


  • 2.  RE: Incorrect Eval dates when reporting on evaluation forms

    GENESYS
    Posted 09-08-2021 18:04
    Hello Andrew,

    I was able to reproduce the date/time mismatch you are reporting. I am checking with our DevOps team to review in detail, and will provide an update on this thread once it becomes available. 

    Jose Ruiz
    WEM Product Manager

    ------------------------------
    Jose Ruiz
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Incorrect Eval dates when reporting on evaluation forms

    Posted 09-08-2021 18:48
    Excellent, thanks Jose!

    ------------------------------
    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
    ------------------------------

    Original Message


  • 4.  RE: Incorrect Eval dates when reporting on evaluation forms
    Best Answer

    GENESYS
    Posted 09-21-2021 12:17
    Hello Andrew,

    Quick note to provide you with an update. There is indeed a data mismatch between the evaluation details and the agent quality details report. The team is currently working on identifying the best option to address the issue. I will update this thread once the gap has been corrected.

    ------------------------------
    Jose Ruiz
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Incorrect Eval dates when reporting on evaluation forms

    Posted 09-21-2021 17:29
    Excellent - Thanks Jose!

    ------------------------------
    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
    ------------------------------

    Original Message


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