Genesys Cloud CX

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  • 1.  Campaign Sequence continues from where left off next day

    Posted 11-08-2021 14:35
    We have 4 campaigns dialing in a sequence everyday. Genesys Cloud default behavior resumes dialing once there are dialable numbers for the campaign it was on when it ran out. We would like it to start from the top of the sequence every day. Suggestions on how to do this in rules or anywhere else?
    #ArchitectureandDesign
    #Outbound
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

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    Bryan De La Cruz
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  • 2.  RE: Campaign Sequence continues from where left off next day

    GENESYS
    Posted 11-29-2021 09:24

    Hey @Bryan De La Cruz

    It's been a while since I've gotten to say this, but your question was answered on the Episode 23 of the Q&A Show. Hope you enjoy the episode.

    Cheers,

    Matt​



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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