Hi Lisa
To build on Melissa's comment... once you have the ani set as a variable, you can then refer to another data source to match it.
Easiest thing would be to use a data table, with the ani set as the key value for the row. The call.ani value will be in the format of tel:+12025551212, so you'd want to use that format in your table when doing the lookup.
From there you can return various attributes like skill or queue, or perhaps a boolean that indicates some value like "known customer" or "vip" etc...
We use a variant of this quite a bit for language assignments based on originating calling party country code (as opposed to the specific number):
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Dean Thames
Koch Business Solutions
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Original Message:
Sent: 06-29-2020 16:42
From: Lisa Schifilliti
Subject: Route by Participants ANI
Hi, Wondering if anyone has done this. Looking to build a flow where it routes based on the caller's ANI. Example, when a call comes in from a specific ANI (looking to set up for only one ANI), we want that caller to route to a different path than all other callers. Looking for ideas as to how to build the flow defining that specific participant data / ANI so it can route appropriately? Thank you
#ArchitectureandDesign
#Routing(ACD/IVR)
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Lisa
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