Genesys Cloud CX

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Limiting User Access to Outbound Campaigns

  • 1.  Limiting User Access to Outbound Campaigns

    Posted 3 days ago
    Hi All,  Is there a way to allow a user to turn a campaign on/off without allowing them to alter the campaign?

    Also what's the point having to allow the user to alter the campaign but being able to restrict the creation/deletion of campaigns?
    Seems like I'm either missing something or the granularity of the role/permissions is not exactly in alignment with the real-world use cases.
    #Outbound
    #SystemAdministration

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    Chris Martin
    CCS Medical
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