Genesys Cloud CX

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  • 1.  Limiting User Access to Outbound Campaigns

    Posted 05-13-2022 16:02
    Hi All,  Is there a way to allow a user to turn a campaign on/off without allowing them to alter the campaign?

    Also what's the point having to allow the user to alter the campaign but being able to restrict the creation/deletion of campaigns?
    Seems like I'm either missing something or the granularity of the role/permissions is not exactly in alignment with the real-world use cases.
    #Outbound
    #SystemAdministration

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    Chris Martin
    CCS Medical
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  • 2.  RE: Limiting User Access to Outbound Campaigns

    Posted 05-25-2022 11:58
    HI All,

    I have same questions as above, Can you someone reply please ?

    Thanks in advance
    BN

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    Bassel Nafaa
    Prospero Management Services, LLC.
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  • 3.  RE: Limiting User Access to Outbound Campaigns
    Best Answer

    GENESYS
    Posted 05-26-2022 08:43
    Hi Chris,

    The first question: there is NOT a way to do that. We have just a single permission for updating a campaign, which includes setting it on or off.

    For the second question: We made a design decision in the very early days of Genesys Cloud to have our permission granularity match (more or less) the granularity of individual operations in our API; typically that's the four "CRUD" operations of creating, reading, updating, and deleting. It's true that in most cases someone with the permission to one of create/update/delete will also have the other two, but we tried to err on the side of flexibility. We also find that in some cases a permission is too *broad*, and it's harder for us to "break it up," which is another reason to err on the side of finer granularity.

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    Anthony Alford
    Genesys
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  • 4.  RE: Limiting User Access to Outbound Campaigns

    Posted 05-27-2022 09:50
    Thanks for the confirmation Anthony!

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    Chris Martin
    CCS Medical
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  • 5.  RE: Limiting User Access to Outbound Campaigns

    GENESYS
    Posted 05-26-2022 08:59
    By the way, one of our devs suggested that this might be a workaround:

    Give a user:
    - all schedule permissions
    - campaign view permission

    Then that user could create a schedule that can start/stop the campaign when desired.

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    Anthony Alford
    Genesys
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