Genesys Cloud CX

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  • 1.  Dialogflow - Custom playload is not working with Purecloud Web messenger

    NEW MEMBER
    Posted 05-05-2022 10:55
    Edited by Fnu Ganesh 05-05-2022 11:24
    Hi,
    We have implemented the web messenger and integrated with Dialogflow ES. We trying to use below custom playload to show hyperlink as title bubble but it is not working. Can anyone tried this and how it works?

    {
       "richContent": [
       [
      {
        "actionLink": "https://example.com",
        "title": "Info item title",
        "type": "info"
      }
     ]
    ]
    }

    #DigitalChannels
    #Integrations
    #Apps
    #Architect
    ------------------------------
    Thanks
    Ganesh

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    ​​​


  • 2.  RE: Dialogflow - Custom playload is not working with Purecloud Web messenger

    GENESYS
    Posted 05-05-2022 11:57
    Hi Ganesh - the way you describe it seems like a subset of Rich Cards, which are now available as Beta: https://help.mypurecloud.com/articles/work-with-cards-in-bot-conversations/
    If you're interested to join Beta, please reach out.
    In future we have plans to support rich formatting (including hyperlinks), see this Idea (now in progress): https://genesyscloud.ideas.aha.io/ideas/DIG-I-120

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------



  • 3.  RE: Dialogflow - Custom playload is not working with Purecloud Web messenger

    NEW MEMBER
    Posted 05-12-2022 10:59
    Hi Angelo - Thank you for the response. When this will be available for web messenger?

    ------------------------------
    Fnu Ganesh
    M&T Bank
    ------------------------------



  • 4.  RE: Dialogflow - Custom playload is not working with Purecloud Web messenger

    GENESYS
    Posted 05-12-2022 16:22
    Both Cards and Rich Formatting are in progress, would expect availability in the summer timeframe if all goes well (subject to change).

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------



  • 5.  RE: Dialogflow - Custom playload is not working with Purecloud Web messenger

    NEW MEMBER
    Posted 5 days ago
    Hi @Angelo Cicchitto, I could see that the idea is completed and available for customer. Can you please show how to use this for hyperlink to show as Vanity URL instead of using entire hyperlink. ​

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    Fnu Ganesh
    M&T Bank
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  • 6.  RE: Dialogflow - Custom playload is not working with Purecloud Web messenger

    GENESYS
    Posted 4 days ago
    Hi! We just released support for Markdown in our native Web Messenger, see this idea.
    The corresponding documentation can be found from our master About Web Messaging page or directly here: https://help.mypurecloud.com/articles/markdown-syntax-for-rich-text-in-messenger/ (article includes all supported syntax on Web Messenger side). Note that Agent and Supervisor UIs do not support that syntax yet (it's planned for future release).

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------