​Sorry but I have not learned the Genesys/PureCloud jargon and that make it difficult for me to find answers when searching the knowledge base.

In one of our flows we are using the command to Set Participant Data. My understanding is this writes a value to the packet of information about the call that stays with the call as it travels thru the system. Is this called the "conversation"?

I would like to read this packet of information to make sure that the value is being written and what the value looks like.

My understanding is I could use the Developer Tools API Explorer to be able to do this. At this point I'm stuck. My best guess is I will need to know the conversationid to do this and I'm not sure how to find that.

The reason I want to read this is I'm attempting to prompt the caller to enter a call back phone number for them to take a survey. I have created the prompt and attempted to capture the number. Now I want to read the packet to see if I was successful or not.

I have attached my work if anyone would like to review and offer comments.

Thanks
#ArchitectureandDesign
#Unsure/Other

------------------------------
Ben Marthin
Vehicle Service Group, LLC
------------------------------

Hello, 

If you set some participant data, these will be available at the end of the flow in conversation. You've to use Developer Tools API Explorer (domain depends of your org)  and enter your conversation ID which can be found with performance interaction view.

Click on your interaction and copy id from url in conversationID of DT API Explorer.

Hope it helps

------------------------------
Gurwan Duplenne
Genesys - Employees
------------------------------

Original Message:
Sent: 10-30-2019 17:05
From: Ben Marthin
Subject: Information about a call

​Sorry but I have not learned the Genesys/PureCloud jargon and that make it difficult for me to find answers when searching the knowledge base.

In one of our flows we are using the command to Set Participant Data. My understanding is this writes a value to the packet of information about the call that stays with the call as it travels thru the system. Is this called the "conversation"?

I would like to read this packet of information to make sure that the value is being written and what the value looks like.

My understanding is I could use the Developer Tools API Explorer to be able to do this. At this point I'm stuck. My best guess is I will need to know the conversationid to do this and I'm not sure how to find that.

The reason I want to read this is I'm attempting to prompt the caller to enter a call back phone number for them to take a survey. I have created the prompt and attempted to capture the number. Now I want to read the packet to see if I was successful or not.

I have attached my work if anyone would like to review and offer comments.

Thanks
#ArchitectureandDesign
#Unsure/Other

------------------------------
Ben Marthin
Vehicle Service Group, LLC
------------------------------

Thanks G​urwan, this is exactly what I needed!

------------------------------
Ben Marthin
Vehicle Service Group, LLC
PureCloud Go Live: 7/2019
------------------------------

Original Message:
Sent: 10-31-2019 05:18
From: Gurwan Duplenne
Subject: Information about a call

Hello,

If you set some participant data, these will be available at the end of the flow in conversation. You've to use Developer Tools API Explorer (domain depends of your org)  and enter your conversation ID which can be found with performance interaction view.

Click on your interaction and copy id from url in conversationID of DT API Explorer.

You'll find you participant data in attributes as follow

Hope it helps

------------------------------
Gurwan Duplenne
Genesys - Employees

Original Message:
Sent: 10-30-2019 17:05
From: Ben Marthin
Subject: Information about a call

​Sorry but I have not learned the Genesys/PureCloud jargon and that make it difficult for me to find answers when searching the knowledge base.

In one of our flows we are using the command to Set Participant Data. My understanding is this writes a value to the packet of information about the call that stays with the call as it travels thru the system. Is this called the "conversation"?

I would like to read this packet of information to make sure that the value is being written and what the value looks like.

My understanding is I could use the Developer Tools API Explorer to be able to do this. At this point I'm stuck. My best guess is I will need to know the conversationid to do this and I'm not sure how to find that.

The reason I want to read this is I'm attempting to prompt the caller to enter a call back phone number for them to take a survey. I have created the prompt and attempted to capture the number. Now I want to read the packet to see if I was successful or not.

I have attached my work if anyone would like to review and offer comments.

Thanks
#ArchitectureandDesign
#Unsure/Other

------------------------------
Ben Marthin
Vehicle Service Group, LLC
------------------------------

There is also a Resource Center article with video on how to get the Conversation ID:

https://help.mypurecloud.com/articles/get-conversation-id-support/

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 10-30-2019 17:05
From: Ben Marthin
Subject: Information about a call

​Sorry but I have not learned the Genesys/PureCloud jargon and that make it difficult for me to find answers when searching the knowledge base.

In one of our flows we are using the command to Set Participant Data. My understanding is this writes a value to the packet of information about the call that stays with the call as it travels thru the system. Is this called the "conversation"?

I would like to read this packet of information to make sure that the value is being written and what the value looks like.

My understanding is I could use the Developer Tools API Explorer to be able to do this. At this point I'm stuck. My best guess is I will need to know the conversationid to do this and I'm not sure how to find that.

The reason I want to read this is I'm attempting to prompt the caller to enter a call back phone number for them to take a survey. I have created the prompt and attempted to capture the number. Now I want to read the packet to see if I was successful or not.

I have attached my work if anyone would like to review and offer comments.

Thanks
#ArchitectureandDesign
#Unsure/Other

------------------------------
Ben Marthin
Vehicle Service Group, LLC
------------------------------

Thanks George, this is helpful​

------------------------------
Ben Marthin
Vehicle Service Group, LLC
PureCloud Go Live: 7/2019
------------------------------

Original Message:
Sent: 10-31-2019 11:16
From: George Ganahl
Subject: Information about a call

There is also a Resource Center article with video on how to get the Conversation ID:

https://help.mypurecloud.com/articles/get-conversation-id-support/

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys

Original Message:
Sent: 10-30-2019 17:05
From: Ben Marthin
Subject: Information about a call

​Sorry but I have not learned the Genesys/PureCloud jargon and that make it difficult for me to find answers when searching the knowledge base.

In one of our flows we are using the command to Set Participant Data. My understanding is this writes a value to the packet of information about the call that stays with the call as it travels thru the system. Is this called the "conversation"?

I would like to read this packet of information to make sure that the value is being written and what the value looks like.

My understanding is I could use the Developer Tools API Explorer to be able to do this. At this point I'm stuck. My best guess is I will need to know the conversationid to do this and I'm not sure how to find that.

The reason I want to read this is I'm attempting to prompt the caller to enter a call back phone number for them to take a survey. I have created the prompt and attempted to capture the number. Now I want to read the packet to see if I was successful or not.

I have attached my work if anyone would like to review and offer comments.

Thanks
#ArchitectureandDesign
#Unsure/Other

------------------------------
Ben Marthin
Vehicle Service Group, LLC
------------------------------