If you look up an external contact using the Get External Contact action, no you cannot use the custom fields. If you look it up using a Call Data Action, yes you can as long as you included it in the output contract.
The Data Table Lookup action can see every field in the selected row.
------------------------------
Melissa Bailey
Genesys - Employees
------------------------------
Original Message:
Sent: 01-20-2022 13:50
From: Brenda Wynne
Subject: Custom Fields in External Contacts
Does anyone know if you can use the custom fields in data tables or in architect?
#Ask Me Anything (AMA)
#ArchitectureandDesign
#Unsure/Other
------------------------------
Brenda Wynne
Alcon Vision LLC
------------------------------