Genesys Cloud CX

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  • 1.  Custom Fields in External Contacts

    Posted 01-20-2022 13:51
    Does anyone know if you can use the custom fields in data tables or in architect?
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    Brenda Wynne
    Alcon Vision LLC
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  • 2.  RE: Custom Fields in External Contacts

    GENESYS
    Posted 01-20-2022 17:10
    If you look up an external contact using the Get External Contact action, no you cannot use the custom fields.  If you look it up using a Call Data Action, yes you can as long as you included it in the output contract.
    The Data Table Lookup action can see every field in the selected row.

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    Melissa Bailey
    Genesys - Employees
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