Genesys Cloud - Main

 View Only

Discussion Thread View
Back to discussions
Expand all | Collapse all

APIs to identify Hung interaction programmatically to them automatically disconnect them

  • 1.  APIs to identify Hung interaction programmatically to them automatically disconnect them

    Posted 06-08-2021 16:51

    Our organization created nightly automation to clear the dialer lists, load data into the lists, and export results from the lists, etc. and it works great when we have no hung interactions in Genesys.   When there are interactions in Genesys that are hung, they need to be manually identified, then forcibly disconnected to stop the lists from running in order to clear the lists.  Can someone point me in the right direction as to which API calls we can use to identify hung interactions in the system?  We know which one we use to disconnect them.  Some of the API documentation is unclear as to what might be able to be used for this purpose. We want to be able to programmatically disconnect them automatically via the APIs.

    Any help would be appreciated.


    Thanks.


    #Ask Me Anything (AMA)
    #PlatformAdministration

    ------------------------------
    Steve DesChenes
    Planet Home Lending
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources