Genesys Cloud CX

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  • 1.  Workspace - Schedule tab returns to default

    Posted 05-05-2022 17:46

    Hi All,

    My agents have a problem with the Workspace feature.

    If they create a new tab and select their "My Schedule" option they see their schedule - good so far.

    However, if they go to another tab and then return to the schedule tab, the schedule tab resets back to the default workspace tab.

    Anyone else with this issue?


    #Roadmap/NewFeatures
    #Unsure/Other

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    Andrew Doller
    Aioi Nissay Dowa Insurance Australia Pty Ltd
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  • 2.  RE: Workspace - Schedule tab returns to default

    Posted 05-17-2022 15:46
    All the other tabs have a save option except the My Schedule Tab. It seems intentional but I can't find anything to confirm or find the reason why.

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    Timothy Eastman
    Victory Capital
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