Hello,
I am looking for a way for an incoming interaction that is answered in SalesForce to display the skill. As of now, I can see the queue for a call but the skill is not displayed. The skill would be great to alert our agents on whether or not a caller is Spanish speaking or English and allow the agent to answer appropriately.
I have very limited experience with SalesForce so any information that can be shared or advice offered is welcomed!
Thank you,
Tina
#Integrations------------------------------
Tina Yocum
Nxstage Medical, Inc.
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