Hi Folks,
So, our developers let some code get away from them and by the time they fixed it, the code had dropped 190 email interactions into a queue.
Try as I might, I've not been able to find anything like a "drain queue entirely" entry in the API, and the thought of using the disconnection tool 190 times does not appeal to me.
And because the queue ID has been coded into the developers code, I also can't just delete and recreate the queue - the equivalent of turning it off and on again I suppose!
Have I overlooked something in the API? Do I need to lodge a ticket with Genesys (did this once time when we had over 2,000 messages due to the same reason)? Or do I have to just nuke each interaction, one at a time, until the queue is cleared?
Any thoughts and ideas would be warmly received.
thanks
C
#Routing(ACD/IVR)------------------------------
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Christian Legg
MyBudget
Australia
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