@Edward WuGo To
AdminUnder Account Settings Go to
SubscriptionAlong the top you will see the Current Month, Download Bill and
Download Usage Report
Click Download Usage Report
Select the
Date range > Choose from Billable Usage, Concurrent Usage Report or Resources Usage Report.
It will then begin the download for your chosen period and list any users that would appear outside of your standard licensing fees
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Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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Original Message:
Sent: 10-15-2019 16:29
From: Edward Wu
Subject: Licensing
Hi,
I could not find The 'billable usage' report . Any ideas?
Thanks
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Edward Wu
BANK OF HAWAII
Original Message:
Sent: 10-01-2019 02:28
From: Peter Dimatulac
Subject: Licensing
The 'billable usage' report should show that. It lists all the licenses + user associated.
If no user appears, it means there's an invoice issue.
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[Peter] [Dimatulac]
[BizCover][Workforce Optimisation Manager][Australia]
Original Message:
Sent: 09-30-2019 01:09
From: Darryn Chang
Subject: Licensing
Hi everyone
Is there anyway to determine who has what license?
Being the administrator for Purecloud I control all the licenses, recently i have noticed a communicate license being charged on our invoice but I have no users that I am aware of on Communicate License as everyone has a PC 3 license.
I have extracted the concurrent usage report but it doesn't show who the concurrent user is.
Is there a way to find out who is the communicate in our org?
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#SystemAdministration
#Unsure/Other
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Darryn Chang
Stuff Limited
New Zealand
3 Years Purecloud
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