Hi all - 

Thanks in advance for any experiences with this.  I'm trying to figure out a way to call the 1st number in a file, and if no answer, dial the alternate number.  Calling list contains BOTH numbers already, but I cannot seem to figure out where the directive to dial the alternate number lives?

Is this in RULE MANAGEMENT?
#Outbound

------------------------------
Juan Foreman
Mediant Communications
------------------------------

Numbers associated with a campaign are called automatically in the sequence designated:

https://help.mypurecloud.com/articles/contact-lists-view/

• If a contact record has multiple phone numbers, the next number is attempted immediately if the previous contact attempt fails, unless a recall to a previous number was scheduled. In that case, no other numbers for that contact are dialed until all recalls are attempted. See also: Callbacks in campaigns.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 02-13-2020 16:09
From: Juan Foreman
Subject: Dialing an alternate number

Hi all -

Thanks in advance for any experiences with this.  I'm trying to figure out a way to call the 1st number in a file, and if no answer, dial the alternate number.  Calling list contains BOTH numbers already, but I cannot seem to figure out where the directive to dial the alternate number lives?

Is this in RULE MANAGEMENT?
#Outbound

------------------------------
Juan Foreman
Mediant Communications
------------------------------

Outstanding!  Thank you for the quick reply.  Can this feature be "shut off" if required temporarily?

------------------------------
Juan Foreman
Mediant Communications
------------------------------

Original Message:
Sent: 02-13-2020 16:15
From: George Ganahl
Subject: Dialing an alternate number

Numbers associated with a campaign are called automatically in the sequence designated:

https://help.mypurecloud.com/articles/contact-lists-view/

• If a contact record has multiple phone numbers, the next number is attempted immediately if the previous contact attempt fails, unless a recall to a previous number was scheduled. In that case, no other numbers for that contact are dialed until all recalls are attempted. See also: Callbacks in campaigns.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-13-2020 16:09
From: Juan Foreman
Subject: Dialing an alternate number

Hi all -

Thanks in advance for any experiences with this.  I'm trying to figure out a way to call the 1st number in a file, and if no answer, dial the alternate number.  Calling list contains BOTH numbers already, but I cannot seem to figure out where the directive to dial the alternate number lives?

Is this in RULE MANAGEMENT?
#Outbound

------------------------------
Juan Foreman
Mediant Communications
------------------------------

No, not that i can think of.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 02-13-2020 16:18
From: Juan Foreman
Subject: Dialing an alternate number

Outstanding!  Thank you for the quick reply.  Can this feature be "shut off" if required temporarily?

------------------------------
Juan Foreman
Mediant Communications

Original Message:
Sent: 02-13-2020 16:15
From: George Ganahl
Subject: Dialing an alternate number

Numbers associated with a campaign are called automatically in the sequence designated:

https://help.mypurecloud.com/articles/contact-lists-view/

• If a contact record has multiple phone numbers, the next number is attempted immediately if the previous contact attempt fails, unless a recall to a previous number was scheduled. In that case, no other numbers for that contact are dialed until all recalls are attempted. See also: Callbacks in campaigns.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 02-13-2020 16:09
From: Juan Foreman
Subject: Dialing an alternate number

Hi all -

Thanks in advance for any experiences with this.  I'm trying to figure out a way to call the 1st number in a file, and if no answer, dial the alternate number.  Calling list contains BOTH numbers already, but I cannot seem to figure out where the directive to dial the alternate number lives?

Is this in RULE MANAGEMENT?
#Outbound

------------------------------
Juan Foreman
Mediant Communications
------------------------------