Hi Greg - Maisey looped me into your issue and I wanted to see I could help you track down this report. Could you reach out to me directly with your account and org info? My email is
chris.bohlin@genesys.com.
Hopefully I can dig in and find the right resource here.
Thanks,
Chris
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Chris Bohlin
Product Manager - PureCloud
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Original Message:
Sent: 04-05-2021 10:21
From: Greg Beal
Subject: Quality Assurance Productivity Report missing
Maisey,
It appears that no one can remember if this custom report was built for us or not. I assume somehow it was. Where do custom reports appear? Where are the templates stored and how might I retrieve it?
Thanks.
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Greg Beal
Original Message:
Sent: 04-01-2021 10:21
From: Maisey Harris
Subject: Quality Assurance Productivity Report missing
Hi Greg,
This is not a built-in report; is it possible that it was a customization from an external group or from Professional Services?
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Maisey Harris
Development Group Manager, Analytics UI & Reporting
Genesys
Original Message:
Sent: 03-31-2021 11:38
From: Greg Beal
Subject: Quality Assurance Productivity Report missing
Our QA Manager says she can no longer find this Quality Assurance Productivity Report in Genesys Cloud Reports. I can't find it. Has this been deprecated or removed somehow?
#Reporting/Analytics
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Greg Beal
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