Nice feature; please create an idea.
We are also planning to update queues to include Groups as a Whole. Instead of picking individual Agents within the Group to add into a Queue, users shall add Groups as an entity. This will provide a similar feature.
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Vasudev Ramanujaiaha
Genesys - Employees
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Original Message:
Sent: 05-16-2021 13:02
From: SURESHKUMAR MAHALINGAM
Subject: Queue Membership Rule
Hi All,
I'm wondering why the queue doesn't have option to create a "membership rule" like Group Membership Rule?
Thanks
Sureshkumar.
#Ask Me Anything (AMA)
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Thanks,
Sureshkumar.
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