Hello All,
I have a created a custom role for our client to only view interactions. I also created a standalone phone for them to call in to their dispatch center without going through the IVR to reach someone. The client wants to review the interactions/ recordings on that line. Since I am an admin I can see all the interactions and listen to the recordings as well.
I created the custom role and based it off of the Supervisor role. I follow the roles/permissions from this link (
Products, roles, and permissions list - Genesys Cloud Resource Center). I have a test account that I use to verify I am getting the requested results. The only issue I have is, when I search via DNIS, I get no results. When I use my Admin account I am successful in viewing all DNIS. I provided a screenshot that is attached, and I listed all permissions. Any assistance would be greatly appreciated, and if I need to provide more details please let me know.
Permissions:Analytics> Conversation Aggregate> View
Analytics> Conversation Detail> All Permissions
Analytics> Conversation Properties> All Permissions
Analytics> Data Export> Add
Analytics> Data Export> Delete
Analytics> Data Export> Edit
Analytics> Data Export> Publish
Analytics> Data Export> View
Analytics> Evaluation Aggregate> View
Analytics> Insight Configurations> View
Analytics> Queue Observation> View
Analytics> Tab Configurations> All Permissions
Analytics> View Configurations> All Permissions
Audits> Interaction Details> All Permissions
Conversation> Call> Monitor
Conversation> Communication> View
Directory> User> View
External> Contacts Conversation> Associate
Quality> Evaluation> View
Recording> Annotation> View
Recording> Recording Job> View
Recording> Recording Segment> View
Recording> Recording> Download
Recording> Recording> View
Reporting> Custom Participant Attributes> View
UI> Supervisor DNIS Performance> View
UI> Supervisor Queue Details> View
#Unsure/Other------------------------------
Kelly Quarles
Firstgroup America, Inc.
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