You'll need to check permissions for the user/supervisor. under roles and permission see Conversation Call > Monitor is assigned.
Then in the interaction you should be able to see a 'monitor icon'. you can run reports too on this.
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Savi Prabhu
Water NSW
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Original Message:
Sent: 03-28-2018 10:13
From: Benjamin Winter
Subject: Monitor Live Web Chats?
Does anyone know how/if a supervisor can monitor a webchat in progress, like they can listen in to a call?
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Benjamin Winter
Mortenson Family Dental
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