Genesys Cloud CX

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  • 1.  Lex Integration Error : failed to validate amazon-lex integration feature not enabled

    Posted 08-31-2021 00:34
    Hello All,

    I have successfully integrated & activated AWS S3 and Lambda by following the steps given in the resource center.
    But now I'm trying to integrate the AWS Lex (V1) by following the below steps.
    I have integrated the AWS lex successfully, but I'm unable to activate the application and experiencing the error
    "failed to validate amazon-lex integration, feature not enabled". Please find the attached screenshot.

    May I know how to troubleshoot this issue or resolve this? Kindly share your thoughts on the same.
    Please let me know if you need any additional information.

    Step1:Configure IAM role with permissions for Amazon Lex app - Genesys Cloud Resource Center
    Step2:Configure and activate the Lex integration in Genesys Cloud - Genesys Cloud Resource Center

    Thanks in advance.
    #AskMeAnything(AMA)
    #Implementation
    #Integrations
    #SystemAdministration

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    Warm Regards,
    Sureshkumar.
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  • 2.  RE: Lex Integration Error : failed to validate amazon-lex integration feature not enabled

    Posted 09-08-2021 04:18
    Hello Everyone,

    Could you please help with the above issue?

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    Warm Regards,
    Sureshkumar.
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  • 3.  RE: Lex Integration Error : failed to validate amazon-lex integration feature not enabled

    Posted 12-03-2021 04:51
    Hello,

    have you been able to solve this problem?

    a greeting


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    Enrique Del Villar Lopez
    ZELENZA, S.L.
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  • 4.  RE: Lex Integration Error : failed to validate amazon-lex integration feature not enabled

    Posted 12-03-2021 04:58
    Hi Enrique,

    No, I don't have a clue to resolve the problem.
    I'm trying to do the integration in Lab environment, so I don't think I can open the case with Genesys.

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    Warm Regards,
    Sureshkumar.
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