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We are excited to announce the availability of Mobile Journey Tracking (see corresponding DXWMM-I-24 Idea here). This feature was specifically designed to collect user navigation across Mobile Screens. It enables your Mobile Developers to send app events directly to new Genesys Cloud API endpoints and create Segments and Outcomes via Admin Console.
If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedback!
Web Messaging - Mobile Journey Tracking - Beta Sign-up Form
After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.
The feature follows the general GPE pricing, for more details visit this page: Predictive Engagement event pricing
Thanks for your patience and interest!
#BetaAnnouncement------------------------------David KemplGenesys - Employees------------------------------
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.