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I feel like data reporting and analytics have been a huge ask from companies! There is so much data on every interaction consumers have with companies, and interpreting that data is vital for their success.One partner with these kind of capabilities that I've been hearing a lot about lately is PureInsights. Their solution helps simplify CX reporting for contact center supervisors and managers, and makes it easy to create and delivery custom reporting!
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.