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I feel like data reporting and analytics have been a huge ask from companies! There is so much data on every interaction consumers have with companies, and interpreting that data is vital for their success.One partner with these kind of capabilities that I've been hearing a lot about lately is PureInsights. Their solution helps simplify CX reporting for contact center supervisors and managers, and makes it easy to create and delivery custom reporting!
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.