Genesys DX (formerly Bold360)

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  • 1.  FAQ: Can I customize the button for the floating chat widget?

    GENESYS
    Posted 12-09-2021 15:33
    Edited by Anthony Romero 12-09-2021 18:58
    Hey DX Community,

    Are there any options available to alter the button of the floating chat widget that is embed on a website?

    Cheers,
    Becky

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    Becky Roberts
    Genesys - Employees
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  • 2.  RE: FAQ: Can I customize the button for the floating chat widget?

    GENESYS
    Posted 12-10-2021 08:52
    Yes, these options are found inside the Admin Center for Genesys DX.

    After logging in go to "Channels" > "Chat" and then Chat Buttons (Floating). From here you can either create a new chat to modify or alter the button for an existing chat button by selecting it from the list on this page. From here you can pick custom options for how the button appears. This includes:

    - What it looks like when chat is unavailable (same button, different button, no button)
    - Alter the positioning of the button
    - Animation effects when the button is scrolled over by the user
    - Visibility by location

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    Anthony Romero
    Genesys - Employees
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