Hi

I am facing an issue while dialing from the ININ softphone from one agent to another. The error prompts "Agent does not have the appropriate dialing privileges". 

Any idea on this issue?

Thanks
#Telephony

In Access Control, on the Security tab, does the agent have the ability to make intercom calls?

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Stephen Edwards
DIALAMERICA MARKETING, INC.
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Original Message:
Sent: 02-06-2020 03:28
From: Neha Khanna
Subject: Softphone Issue

Hi

I am facing an issue while dialing from the ININ softphone from one agent to another. The error prompts "Agent does not have the appropriate dialing privileges".

Any idea on this issue?

Thanks
#Telephony