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Change status to other than Available after ACW

  • 1.  Change status to other than Available after ACW

    Posted 06-11-2020 15:36
    Edited by Eliezer Stekel 06-12-2020 10:45
    Hello everyone,

    A workgroup set up [under ACD/Wrap-Ups] to put agents into Follow Up status for 30 seconds when completing a call, is there any way to have the system (out of box without custom handlers etc.) then put the agent back into a custom status instead of reverting to Available?

    Example, say we have a custom status called "Available for Coffee", this status allows agents to get ACD calls, is there any way to have the system place the agent back into "Available for Coffee" when ACW expires instead of placing the agent into "Available"?

    #SystemAdministration

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    Eliezer Stekel
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