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  • 1.  IC Business Manager Timezone

    Posted 12-21-2021 01:21
    I would like to know what is the assigned timezone for IC Business Manager when pulling reports?

    Does it based its time on the current timezone setting of the CIC Server? Or it is using the machine time wherein ICBM is currently installed?


    Thanks!!
    #AskMeAnything(AMA)
    #Reporting/Analytics
    #SystemAdministration

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    Anjelo Brian De Jesus
    Emerson Climate Technologies, Inc.
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  • 2.  RE: IC Business Manager Timezone

    Posted 12-28-2021 11:50
    Hi @Anjelo Brian De Jesus,

    Here is how I understand the ICBM Interaction Reporter time zones: CIC Server is assigned a specific time zone in IA and stores every record in a DB based on this time zone in a UTC/GMT format; when you use one of the ICBM standard reports, you can set a date/time parameter and this value is going to be automatically converted in a UTC/GMT format that is equal to the original CIC Server set time zone:

    Thank you,
    Ben

    This work is my own and is in no way associated/attributed to any current or former employer. I do advise testing any of the provided handler/logic in a DEV or non-PROD environment first before running it in a PROD environment. ​