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  • 1.  Inbound Caller Blocking/Redirerting at UCaaS level

    Posted 05-02-2022 13:33
    Hello team,

    I know there are a few solutions in which call flows are engaged at the Architect level, but my company has a need for me to intercept callers to our DID's ( 2000 qty) and redirect them to specific users for special treatment. In my Pre-Genesys configuration, I worked with my Business Partner and created some entries that routes through to Session Manager and then into my PBX which them allowed me to direct callers to specific users. I need to replicate the same for DID level calls, maybe an App Foundry solution could work? Any suggestion would be appreciated.

    SCAN Health Plan


  • 2.  RE: Inbound Caller Blocking/Redirerting at UCaaS level

    Posted 05-12-2022 13:11
    This was posted in the Pure Connect community forum.  Are you looking for a solution with Pure Connect or with Genesys Cloud CX?

    Drew Drew Bisson
    Chief Architect
    Genesys - Employees

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