PureConnect

 View Only

Discussion Thread View

Interaction Dialer/Optimizer

  • 1.  Interaction Dialer/Optimizer

    Posted 07-21-2020 11:55
    Hello,

    We have some questions around Interaction Dialer. Thank you in advance!

    1. Occupancy: how is occupancy calculated and used with the Dialer?
    Is there a way to set an Occupancy target for campaigns or business areas within the Dialer?

    2. Is there a way to make regular inbound queue calls take higher priority over Dialer outbound calls?


    #Outbound
    #WEM/Optimizer

    ------------------------------
    Mandy Zhang
    Workplace Safety & Insurance Board
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources