Hello,
We have some questions around Interaction Dialer. Thank you in advance!
1. Occupancy: how is occupancy calculated and used with the Dialer?
Is there a way to set an Occupancy target for campaigns or business areas within the Dialer?
2. Is there a way to make regular inbound queue calls take higher priority over Dialer outbound calls?
#Outbound#WEM/Optimizer------------------------------
Mandy Zhang
Workplace Safety & Insurance Board
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