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Why is a call from an outbound Preview campaign labelled as a callback?

  • 1.  Why is a call from an outbound Preview campaign labelled as a callback?

    Posted 10-28-2021 11:45
    Why is a call from an outbound Preview campaign labelled as a callback? It was not requested by the caller or the agent.
    #Outbound
    #Routing(ACD/IVR)

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    Eric Allen
    Vervent, Inc.
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