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Every Tuesday at 3PM we are seeing a spike in the number of FTE's needed

  • 1.  Every Tuesday at 3PM we are seeing a spike in the number of FTE's needed

    Posted 01-19-2022 16:11
      |   view attached
    4 out of the last 5 weeks on Tuesday at 3PM we are seeing a spike in number of FTE's needed, the spike is not present in any of the forecasts. I thought it might have been due to the unplanned shrinkage in the configuration of the scheduling unit, but when I viewed it, there was no issue in this time frame, we have all of our unplanned shrinkage set as the same value over every interval.

    I have attached a screenshot of the spike in the intraday graph report, anyone have any ideas?

    #WEM/Optimizer

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    Conor Twomey
    Arbella Service Company, Inc. and its Affiliates
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  • 2.  RE: Every Tuesday at 3PM we are seeing a spike in the number of FTE's needed

    Posted 02-09-2022 03:27
    as this is 3 weeks old, is this happening still?
    what type of forecasts are you using?
    how is the adherence around this peak in general?

    you enabled calibration on the scheduling unit?

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    Vincent Heijmans
    BMW Group Munich
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