4 out of the last 5 weeks on Tuesday at 3PM we are seeing a spike in number of FTE's needed, the spike is not present in any of the forecasts. I thought it might have been due to the unplanned shrinkage in the configuration of the scheduling unit, but when I viewed it, there was no issue in this time frame, we have all of our unplanned shrinkage set as the same value over every interval.
I have attached a screenshot of the spike in the intraday graph report, anyone have any ideas?
#WEM/Optimizer------------------------------
Conor Twomey
Arbella Service Company, Inc. and its Affiliates
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