PureConnect

 View Only
Discussion Thread View
  • 1.  Pureconnect - pureconnector / VDI / Media helper

    Posted 12-20-2021 11:14
    Hi,
    Recently Genesys released Media Helper to allow genesys product to work within a VDI while having the voice media channel going straight to Internet to avoid latency issues due to VDI
    Following article was released WebRTC Media Helper overview - Genesys Cloud Resource Center
    Genesys Cloud Resource Center remove preview
    WebRTC Media Helper overview - Genesys Cloud Resource Center
    Genesys Cloud's WebRTC Media Helper is designed to allow you to successfully use WebRTC phones in a VDI environment without the need for fine tuning or additional VDI enhancements. More specifically, WebRTC Media Helper is a browser-based application that allows the WebRTC real-time media flow to run independently, outside of a VDI session even though the Genesys Cloud interface operates within VDI.
    View this on Genesys Cloud Resource Center >
    We have started to do some tests and at first sight it is working. Anyone having already played with this config ?
    We got it working but we're wondering if there are tools allowing to verify the performance (bandwidth, latency, packet loss etc) of the media helper that resides outside of the VDI and if effectively all the expected traffic (voice medi) is going straight to the internet
    We're using the Pureconnector gadget that is integrated into our CSM servicenow instance
    Is there any min requirement for the Horizon VDI version, any group policies that have to be set ?
    Tx
    #ArchitectureandDesign

    ------------------------------
    Renaud Larcier
    Travelport
    ------------------------------


  • 2.  RE: Pureconnect - pureconnector / VDI / Media helper

    Posted 01-06-2022 05:45
    Hello
    Anyone having played with Media Helper and VirtualDesktopInfrastructure(VDI) or citrix ?
    Tx
    Renaud Larcier
    Travelport

    ------------------------------
    Renaud Larcier
    Travelport
    ------------------------------