Hi,
Recently Genesys released Media Helper to allow genesys product to work within a VDI while having the voice media channel going straight to Internet to avoid latency issues due to VDI
Following article was released
WebRTC Media Helper overview - Genesys Cloud Resource Center
Genesys Cloud Resource Center |
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WebRTC Media Helper overview - Genesys Cloud Resource Center |
Genesys Cloud's WebRTC Media Helper is designed to allow you to successfully use WebRTC phones in a VDI environment without the need for fine tuning or additional VDI enhancements. More specifically, WebRTC Media Helper is a browser-based application that allows the WebRTC real-time media flow to run independently, outside of a VDI session even though the Genesys Cloud interface operates within VDI. |
View this on Genesys Cloud Resource Center > |
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We have started to do some tests and at first sight it is working. Anyone having already played with this config ?
We got it working but we're wondering if there are tools allowing to verify the performance (bandwidth, latency, packet loss etc) of the media helper that resides outside of the VDI and if effectively all the expected traffic (voice medi) is going straight to the internet
We're using the Pureconnector gadget that is integrated into our CSM servicenow instance
Is there any min requirement for the Horizon VDI version, any group policies that have to be set ?
Tx
#ArchitectureandDesign------------------------------
Renaud Larcier
Travelport
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