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  • 1.  Disable Ability to Tick In/Out of Workgroups

    Posted 01-26-2021 22:15
    Hey all,

    We are looking to move away from letting coworkers be able to tick in and out of Workgroups, due to coworkers unselecting all workgroups and staying available, but not taking calls. We plan to have our staff planning team manually control who goes into what queue from the future onwards.

    Is it possible to remove the ability to do so? Or completely remove the Workgroups option for all normal users? 

    Does unchecking the workgroups under "Workgroup Queues" or "Workgroups" under Access Control prevent users from doing this?
    #SystemAdministration

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    Anastasia Brown
    IKEA Pty Limited
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  • 2.  RE: Disable Ability to Tick In/Out of Workgroups

    Posted 01-27-2021 01:20
    Activate self/Activate others is a checkbox under "advanced access details" for the given queue in Access Control.

    You'll likely need to look at your users Access Control settings to see where they inherit the permission from then determine how to move forward.

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    Aaron Lael
    State of Utah
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    Original Message


  • 3.  RE: Disable Ability to Tick In/Out of Workgroups

    GENESYS
    Posted 01-27-2021 09:24
    Agree with Aaron.  To take that a step further, you can remove the ability for a user to activate/deactivate themselves.  But then give the ability to impact those settings to your Supervisors (or in your case it sounds like Staff Planning Team).  If you give those individuals that ability they'll be able to manage activations, but full workgroup memberships as well in ICBM (in the highlighted portion below, for example):




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